%0 Journal Article %T THE AUTOMATED SYSTEMUSE IN THE PROCESS OF CUSTOMER SERVICE ON THE EXAMPLE OF THE BRANCH OF JSC "IDGCOF SIBERIA" - "KRASNOYARSKENERGO" %A Dyrov, V.B. %A Kungs, Y.A. %K electronic commerce, automation systems, IDGC of Siberia, customer service, electricity consumers %J Bulletin of KSAU %D 2015 %N %P 3 %I Krasnoyarsk State Agrarian University